FAQ

• General Questions
• Orders & Payments
• Delivery & Shipping
• Returns & Exchanges
• Product Care & Maintenance
• In-Store Experience
• Promotions & Financing
• Appliances

1. What types of furniture does Missouri Furniture offer?

We offer furniture for every style and budget. Our wide selection includes living room sets, dining tables, bedroom furniture, mattresses, outdoor furniture, and more. We also offer custom furniture options where you can choose your fabric or finish—including Amish-made products and pieces crafted right here in Missouri. If you're looking for convenience, we also have stylish, ready-to-take-home products so you can furnish your space today!

2. Where are Missouri Furniture store locations?

We currently have nine locations across the state, each with a beautiful showroom custom-tailored to serve the community it resides in. You can visit our Contact Us page to find the Missouri Furniture store nearest you. Plus, we offer delivery across the entire state to make furnishing your home even more convenient!

3. Is Missouri Furniture a family-owned business?

Yes! Missouri Furniture is a proud family-owned and operated business that has been serving our state for almost 50 years. Now in its third generation, our family continues to run the daily operations with the same dedication to exceptional service and high-quality products. To learn more about our story and commitment to excellence, visit our About Us page.

4. Does Missouri Furniture offer design consultations?

Yes! Our certified design experts are here to help you create your perfect space. Whether you need advice on furniture layout, color schemes, or product recommendations, our team will guide you every step of the way. Visit your nearest showroom to meet with one of our specialists and bring your vision to life!

5. How can I contact Missouri Furniture's customer support?

You can contact us by phone, send a message, or visit your nearest location for in-person assistance. For added convenience, you can also chat with our Customer Care Team directly through our website. Visit our Contact Us page for more information and support options.

1. What payment methods does Missouri Furniture accept?

We accept major credit cards, debit cards, checks, and we offer financing options. You can apply for financing directly on our website or in-store for flexible payment plans that suit your budget. Visit our Financing page to learn more.

2. Can I place an order online and pick it up in-store?

Yes! You can order online and select the option for in-store pickup at your nearest Missouri Furniture location. Our team will notify you as soon as your order is ready.

3. Does Missouri Furniture offer financing options?

Yes, we offer a variety of financing options to help make your purchase more affordable. Our financing plans include interest-free promotions and extended payment terms along with no credit check options. Visit our Financing page to learn more and apply.

4. How can I track the status of my order?

To check the status of your order, you can contact your sales professional directly for updates. Once your product has been received by our warehouse and your payment is complete, our team will reach out to you to schedule your delivery.

5. Can I make changes to my order after it’s been placed?

We understand that plans can change. If you need to make changes to your order, Contact Us as soon as possible. Our team will do their best to accommodate your request, depending on the order status.

1. What are Missouri Furniture's delivery options?

We offer flexible delivery options, including full-service delivery and setup for larger items, as well as curbside delivery for more budget-friendly convenience. Our delivery team ensures your furniture arrives safely and is set up exactly how you want it.

2. Does Missouri Furniture offer statewide delivery?

Yes! We proudly offer delivery across the entire state of Missouri. Our delivery options include:

• $99 Delivery to Your Door: Assembly required.
• $149 In-Home Delivery (1-3 Items): Includes assembly and setup.
• $199 In-Home Delivery (4+ Items): Includes assembly and setup.
• $499 Unlimited In-Home Delivery for One Year: Valid for deliveries to the same address for one year, with assembly and setup included each time.

Additional Fees May Apply: $69 for deliveries to the Kansas City metro area and $1/mile for locations over 50 miles from the nearest showroom. Hot tub delivery, installation, and select appliance installations are priced separately. Our team does not perform propane conversions or gas appliance installs. Furniture, mattress, and appliance removal service is available starting at $50 per item (must be arranged in advance).

3. Can I track my delivery?

Yes! You will receive several updates to keep you informed about your delivery:

• At the Time of Purchase: Your sales professional will provide an estimated arrival date for your items.
• Order Status Updates: We will notify you if your items arrive early or if there are any unforeseen delays from the manufacturer.
• The Day Before Delivery: You will receive a notification with your estimated two-hour delivery window, which you’ll need to confirm.
• The Day of Delivery: You can track your delivery in real-time by visiting our Delivery & Setup page.

If you have any questions, your sales professional or our Customer Care Team is available to assist you.

4. What should I do to prepare for my delivery?

Our Missouri Furniture Delivery Team is ready to assist with assembling and placing your new items in your home. To ensure a smooth and safe delivery experience, please keep the following in mind:

• Clear Walkways: Ensure that both interior and exterior walkways are free of tripping hazards. During inclement weather, please clear exterior paths.
• Remove Old Furniture: Make space for your new items by removing any old furniture in advance.
• Product Removal Service: If you need old furniture removed, this must be arranged with your sales professional at least 4 days prior to delivery and listed on your client ticket. The fee is $50 per furniture item, and the number of items removed cannot exceed the number of items being delivered.
• Communicate Concerns: Let your Delivery Team know of any concerns upon their arrival to help ensure a successful delivery experience.

Please note that the Delivery Team cannot remove last-minute items that were not pre-arranged.

1. What is Missouri Furniture's return policy?

At Missouri Furniture, we strive to ensure you're completely satisfied with your purchase. Some items—such as custom orders, special orders, clearance items, and "as-is" products—are not eligible for returns or exchanges. However, mattresses can be returned or exchanged if you’ve purchased and used one of our mattress protectors.

For full details on eligibility, timelines, and the return process, visit our Return & Store Policies page.

2. How do I start a return or exchange?

To start a return or exchange, contact the store where you made your purchase or reach out to our Customer Care Team. We’ll guide you through the process and help arrange a return or exchange based on your specific situation.

3. Can I return or exchange custom furniture?

Custom and special-order furniture is made specifically for you and cannot be returned or exchanged unless it arrives damaged or defective. Please inspect your items upon delivery and report any issues immediately.

4. What should I do if my furniture arrives damaged or defective?

If your furniture arrives damaged or defective, contact our Customer Care Team or your sales professional immediately. We’ll work with you to quickly repair, replace, or resolve the issue. To expedite your service, you can also submit a service request form online by visiting our Service Center page.

5. Can I cancel my order if I change my mind?

Order cancellations depend on the type of product and how far along the process is. Contact your sales professional as soon as possible if you wish to cancel your order, and they will inform you of any applicable fees or restrictions.

1. How do I care for my new upholstered furniture?

To maintain your upholstered furniture, vacuum it regularly with a soft brush attachment to remove dust and debris. For spills, blot immediately with a clean, dry cloth—avoid rubbing to prevent spreading. To provide extra peace of mind, consider our Platinum Protection Plan. This plan covers accidental stains from food, beverages, ink, cosmetics, and even pet-related incidents. Plus, it includes coverage for rips, tears, and accidental burns. Visit our Protection Plans page for more information.

2. What’s the best way to care for leather furniture?

Wipe your leather furniture with a damp cloth and avoid harsh cleaners that can damage the material. Condition the leather every 6-12 months to prevent cracking. Our Platinum Protection Plan can further protect your leather investment by covering accidental burns, cracks, and peeling in both seating and non-seating areas.

3. How can I maintain my wood furniture?

Dust your wood furniture regularly and use coasters to avoid water stains. Keep it away from direct sunlight to prevent fading. Our Platinum Protection Plan helps protect against accidental dents, deep scratches, water rings, and peeling of finishes, ensuring your wood furniture stays in top condition.

4. Do you offer furniture protection plans?

Yes! Our Platinum Protection Plan is available in three-year and five-year options and covers a wide range of accidental damage, including rips, tears, stains, and even one instance of pet damage. The plan also offers a 50% credit reward if no claims are made, giving you a chance to apply it toward future purchases. Visit our Protection Plans page for more information.

5. How should I care for my outdoor furniture?

Clean outdoor furniture with mild soap and water, and store it during extreme weather. Our Platinum Protection Plan extends coverage to outdoor products, including protection against food and beverage stains, cosmetic stains, burns, and even breakage of glass tabletops and umbrella mechanisms.

1. Can I see furniture in person before making a purchase?

Yes! We encourage you to visit any of our nine beautiful showrooms to see our furniture collections in person. Our stores are designed to inspire and help you visualize how pieces will look in your home. You can visit our Locations page to find a Missouri Furniture store nearest you. See you soon!

2. Do you offer in-store design consultations?

Yes! Our certified design experts are available in-store to help you create the perfect space. Whether you need help with furniture selection, room layout, or color coordination, our team is here to assist you. Visit our Design Services page for more information.

3. Can I customize my furniture in-store?

Absolutely! Many of our furniture pieces can be customized. You can choose from a variety of fabrics, finishes, and styles to suit your personal taste. Ask our sales team about our custom options, including Amish-made products crafted right here in Missouri.

4. Do you offer special events or promotions in-store?

Yes! We often host in-store events, sales, and seasonal promotions. Be sure to sign up for our newsletter or follow us on social media to stay updated on upcoming events and exclusive offers.

5. Is there an in-store pickup option?

Yes! If you prefer to pick up your purchase, you can do so at any of our locations. Simply let your sales professional know, and they’ll guide you through the process and notify you when your order is ready for pickup.

1. Does Missouri Furniture offer financing options?

Yes! We offer a variety of financing plans to make your purchase more affordable. Options include interest-free promotions, extended payment plans, and exclusive offers for qualifying customers. You can apply for financing online or in-store.

2. Are there any ongoing promotions or sales?

Yes! We always have some sort of value or promotion happening across the store to help you get the best deal. In addition to seasonal sales and special offers, we also feature Hot Buy items at incredible values—offering unbeatable prices on select furniture and home essentials.

3. Do you offer any discounts for first-time customers?

We love welcoming new customers! Be sure to ask our sales team about any special promotions for new shoppers, as offers may vary by season or event.

4. Can I combine promotions with financing plans?

Some promotions can be combined with financing options, while others may have restrictions. Our sales professionals will help you find the best combination of promotions and financing to fit your needs.

5. Do you offer price matching?

We’re committed to offering competitive prices. If you find the same product at a lower price from a local competitor, let us know! Our price matching policy ensures you receive the best value.

1. What types of appliances does Missouri Furniture offer?

We offer a wide range of home appliances, including refrigerators, ovens, cooktops, dishwashers, washers, dryers, and more. Our selection includes top brands known for quality and durability to fit your home’s needs.

2. Do you offer appliance installation services?

Yes! We offer professional installation services for many of the appliances we sell. Our installation options include:

• Free with In-Home Delivery (Fee): Installation of freestanding refrigerators (including ice maker hookup), electric laundry units, and freestanding electric ranges.
• $79/Appliance with in-Home Delivery (Fee): Installation of built-in refrigerators, dishwashers, microwaves, and many other appliances. If eligible, installation can be added at checkout. Other exclusions and limitations apply. See store for details.

Hot tub delivery and installation are priced separately. Appliance installation must be arranged at the time of purchase. Installers cannot use existing connection parts for new appliance installations. Parts are sold separately and are available for purchase at checkout. Be sure to speak with your sales professional to ensure everything is set for a smooth installation experience.

3. What is the warranty on appliances?

All appliances come with a manufacturer’s warranty for peace of mind. Additionally, Missouri Furniture offers a free 10-Year Major Component Warranty (a $99 value) to provide extended protection for key parts of your appliance. To qualify, you must add the 10-Year Major Component Warranty to your shopping cart, and the discount will be automatically applied at checkout.

For premium protection, our Complete Care plan is available in three-year and five-year options. It offers a broader range of benefits, including mechanical and electrical breakdowns, full value and no lemon coverage, laundry and food loss reimbursement, and power surge protection.

Visit our Appliance Service page for more information.

4. Can I have my old appliance removed?

Yes! We offer an appliance removal service for an additional fee. Let us know in advance if you’d like your old appliance removed, and we’ll make the necessary arrangements.

5. Do you offer financing for appliances?

Absolutely! Appliances qualify for our financing plans, including interest-free and extended-term options. Our team can help you find the best financing plan to fit your budget.